Customer Service Representative Job Purpose: Serves customers by providing product and service information; resolving product and service problems.
Customer Service Representative Job Duties:
- Attracts potential customers by answering product and service questions; suggesting information about other products and services.
- Opens customer accounts by recording account information.
- Maintains customer records by updating account information.
- Resolves product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution.
- Maintains financial accounts by processing customer adjustments.
- Recommends potential products or services to management by collecting customer information and analyzing customer needs.
- Prepares product or service reports by collecting and analyzing customer information.
- Contributes to team effort by accomplishing related results as needed.
Skills/Qualifications: Customer Service, Product Knowledge, Quality Focus, Problem Solving, Market Knowledge, Documentation Skills, Listening, Phone Skills, Resolving Conflict, Analyzing Information , Multi-tasking
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General Company
My team's mission is to help people manage the risks of everyday life, recover from the unexpected and realize their dreams. We are located in Austin, TX and help customers with their insurance and financial services needs.
We strive to be one of the best places to work in Austin and offer a number of exceptional benefits to our team members.
Company Website: www.careerplug.com
